>> you know what, it's this brand nue we started working with, n-u-e, and has built-in undergarments. it's so great, it's two for one and i love the long lines and the earrings are kendra scott. >> adorable. >> big round of applause. >> thank you. our second lady is barbara baker, she's 64 from springfield, virginia. watches our show every day but never dreamed she'd be picked for the makeover. she was on cloud nine when we approached her on the plaza. let's hear her story. >> we're holding hands very tightly, because barbara's flipping out. she just found out five minutes ago she's getting a makeover. what do you think? >> i'm speechless, really. i don't do anything with myself and i'm kind of a mess, so i'm very happy. i watched hoda and kathie lee every day, so i'm just, like, in shock, i think. >> all right. in shock, we're going to take care of you. >> thank you. >> you ready? >> i'm ready. >> she's going to have to get her act together. she's here with her niece, willow, and friends and her husband, robert. let's take one last look at barbara before and bring back the new barbar